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Computer Retirement

I. Purpose The purpose of this policy is twofold; to document the issues and recommendations regarding the disposition of computer equipment, and to ensure those guidelines are known to the campus community. Computer systems and peripherals such as printers, scanners, and other electronic devices are included in the term “computer equipment” in this document. II. […]

Student Computer Support Policy

I. Purpose Endpoint & Client Services is committed to providing timely, professional, and competent technology support services to the campus community. The purpose of this policy is to provide student computer users with information specifically about policies and procedures regarding trouble reporting and resolution. II. Procedures Service Desk Students may call the Service Desk at […]

Faculty/Staff Software Support

I. Purpose Endpoint & Client Services provides telephone and on-site help with operating system and supported application problems for Windows and Macintosh computers. Assistance with non-supported software may be provided in some cases as time and expertise permit. II. Procedures If a system problem requires that a computer be re-imaged, the user will be required […]

Faculty/Staff Hardware Support

I. Purpose Endpoint & Client Services provides on-campus repair for standard, supported computer equipment. Repair services, including parts and labor, are provided by Endpoint & Client Services for five years on most equipment as long as parts are available at a reasonable cost. There are some exceptions to this five-year support policy. II. Procedures Please […]

Faculty/Staff Computer Support Policy

I. Purpose Customer Support Services is committed to providing timely, professional, and competent technology support services to the campus community. The purpose of this policy is to provide computer users with information specifically about policies and procedures regarding trouble reporting and resolution. II. Procedures Service Desk The Service Desk is located near the reserves area […]

Computer Support Policies

8.01.01 Recommended Practices for Server Security

I. Purpose This procedure documents recommended practices when securing servers. Policy Supported Supports 8.01 Operating System Security II. Description Computing Services can help you with security and securing services you support. Follow industry standard guidelines regarding security. Keep up with security news, attacks, exploits, etc. Resources include: Following are recommended practices at various layers. System […]

8.01 Operating System Security

I. Purpose The purpose of this policy is to define the responsibilities of server administrators in the configuration and security of servers. II. Description All servers of the �ۿ۴�ý network shall be administered in a way to minimize the possibility of exploiting of vulnerabilities. Servers are to be configured and secured following industry best practices. […]

7.03 Workstation Physical Security

I. Purpose The purpose of this policy is to define employee responsibilities regarding the physical security of University-owned computer workstations and mobile computing devices. II. Description Workstation Security University-owned computer workstations shall be utilized in physically secure locations to the extent possible while allowing for their appropriate use. Portable computers and mobile computing devices are […]

7.02.02 System Registration

I. Purpose This procedure documents how to properly register computer systems on the University network. Policy Supported 7.02 Workstation Data Security II. Description Computers are placed in the appropriate security zone of the network via the system registration process. Computer systems should be registered on the network by authorized individuals only. The person responsible for […]