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University Technology Purchasing Policy

(This policy is effective immediately subject to review after six months) I. Purpose The purpose of this policy is to provide a framework for purchasing computing, networking, and other technology equipment and software with University funds. This policy applies to all University employees and the purchase of all servers, network equipment, desktop and laptop computers, […]

Guidelines for use of �ۿ۴�ý Communication Channels

Electronic mail provides a fast and efficient means of communication. However, unsolicited advertisements (spam) both annoy users and introduce system inefficiencies. �ۿ۴�ý has invested significant resources to reduce spam generated outside our community and targeted at �ۿ۴�ý users. However, no technologies are in use to prevent messages generated and distributed internally (by �ۿ۴�ý users for […]

University Technology Policies

Computer Retirement

I. Purpose The purpose of this policy is twofold; to document the issues and recommendations regarding the disposition of computer equipment, and to ensure those guidelines are known to the campus community. Computer systems and peripherals such as printers, scanners, and other electronic devices are included in the term “computer equipment” in this document. II. […]

Student Computer Support Policy

I. Purpose Endpoint & Client Services is committed to providing timely, professional, and competent technology support services to the campus community. The purpose of this policy is to provide student computer users with information specifically about policies and procedures regarding trouble reporting and resolution. II. Procedures Service Desk Students may call the Service Desk at […]

Faculty/Staff Software Support

I. Purpose Endpoint & Client Services provides telephone and on-site help with operating system and supported application problems for Windows and Macintosh computers. Assistance with non-supported software may be provided in some cases as time and expertise permit. II. Procedures If a system problem requires that a computer be re-imaged, the user will be required […]

Faculty/Staff Hardware Support

I. Purpose Endpoint & Client Services provides on-campus repair for standard, supported computer equipment. Repair services, including parts and labor, are provided by Endpoint & Client Services for five years on most equipment as long as parts are available at a reasonable cost. There are some exceptions to this five-year support policy. II. Procedures Please […]

Faculty/Staff Computer Support Policy

I. Purpose Customer Support Services is committed to providing timely, professional, and competent technology support services to the campus community. The purpose of this policy is to provide computer users with information specifically about policies and procedures regarding trouble reporting and resolution. II. Procedures Service Desk The Service Desk is located near the reserves area […]

Computer Support Policies

8.01.01 Recommended Practices for Server Security

I. Purpose This procedure documents recommended practices when securing servers. Policy Supported Supports 8.01 Operating System Security II. Description Computing Services can help you with security and securing services you support. Follow industry standard guidelines regarding security. Keep up with security news, attacks, exploits, etc. Resources include: Following are recommended practices at various layers. System […]